Service Fees – what does this mean for you.
As your travel agent, we understand that travel planning is an exciting but sometimes very complex process.
From 1 July 2024 123Travel will implement new service fees and charges.
This means that all clients will pay an initial non-refundable “planning to go” travel management fee of $150.00.
This amount will be payable up front. We will have a 15 min free consultation time allowing time to see if you would like to proceed.
This amount will secure your dedicated timeslot for us to research and plan your individual travel proposal and make bookings as requested.
In regard to Airlines, as they no longer pay us any commission on bookings this has created the travel industry shifting into charging fees to book flights.
Our fees do come with the added benefits above and beyond what you receive from booking directly with the airline or online.
Our professional Management Fee includes:
- An initial consultation to determine your travel requirements
- Comprehensive airline/supplier/destination research
- Professional detailed proposals
- Booking confirmations and special request co-ordination
- Ongoing booking management
- Covid related departure/arrival requirements
- Immigration and border control information
- Visa Information -assistance to lodge a visa application is an additional charge
- Emergency assistance while travelling
Professional Management Fees on Flights
International Flights – 5% of the total value of your flight (minimum charge of $100.00 pp)
Domestic Flights- $50.00 pp
Why do we charge service fees?
- Expertise
- Time Saving
- Customization
- Support
- Exclusive Access
How Service Fees Benefit you?
- Peace of Mind
- Savings
- Value Added Services
- Code of Conduct
Remember, our non-refundable service fees are an investment in a seamless and unforgettable travel experience. We’re passionate about what we do, and your satisfaction is our greatest reward.
A full list of our fees is listed below, and it is important to read these to understand your obligations of our terms & conditions. Please make sure you read and understand your obligations prior to proceeding with your booking.
Types of Visitor Visas and Associated Fees
The cost of a Tourism visa varies depending on the specific type of visa applied for. Generally, there are three main categories of tourism visas, and the eligibility for each is contingent on the passport holder’s details and history, along with destination of travel.
Here’s an overview of the current visa application fees as of July 2024:
- eVisitor: A fee of $10.00 is applicable for this category.
- Electronic Travel Authority:A fee of $200 is charged for this visa type.
- Visitor Visa:The fee for this visa type stands at $00
It’s imperative to note that each applicant, regardless of age, must pay a separate fee.
Understanding the Visa Application Charge (VAC)
The Visa Application Charge (VAC) isn’t the fee for acquiring the visa but rather for processing the application. Importantly, if your visa application is unsuccessful, no refund will be issued by the 123Travel.
Similarly, if the visa approval is delayed and granted after your intended visit date, refunds are not provided. Thus, it’s advisable to submit a comprehensive and timely application to avoid any unforeseen issues or delays.
LATE FEES
LATE PAYMENT: $50. Applicable for any payment received after its due date
LATE DOCUMENTS FEE: $35. Applicable when mandatory traveller documents/information to be provided by the traveller has not been received by the due date. Includes by not limited to the booking form, travel insurance policy certificate, flight itinerary (if by own arrangement), and any vaccination certificate requirements, copy of passport.
Late Fee Dates: After final monies due date for holiday.
OR, late fees may be imposed if we provide an alternative due date for documents required to make reservations and this information is not provided by this date.
Where a booking is made on or after the final monies due date, all documentation is required within 3 days of booking to avoid late fees.
LATE BOOKING: $75. May apply for reservations made after the final monies’ payment date.
TRAVEL INSURANCE CLAIM ASSISTANCE
Minimum $55 fee inclusive of first 30 minutes
All other service charged at $90 per hour