Our Service Fees

Our Service Fee includes:

We charge a non-refundable fee of $150 for holiday bookings.  This fee includes:

  • An initial consultation to determine your travel requirements
  • Comprehensive airline/supplier/destination research
  • Professional detailed proposals
  • Booking confirmations and special request co-ordination
  • Ongoing booking management
  • Immigration and border control information
  • Travel authority and visa information (assistance to lodge a visa application at additional charge)
  • Emergency assistance while travelling

Our Service Fees on Flights

Unfortunately, the airlines no longer pay travel agencies commission.  Our fees, below, are added to ensure we can provide you with expert service, which goes above and beyond what you receive when booking direct or with a third party.

International Flights – 5% of the total value of your flight (minimum charge of $100.00 pp)

Domestic Flights- $50.00 pp

Why do we charge service fees?

  • Expertise
  • Customization
  • Exclusive Access

How Service Fees Benefit you?

  • Peace of Mind
  • Savings
  • Time saving
  • Support

Remember, our non-refundable service fees are an investment in a seamless and unforgettable travel experience.  We’re passionate about what we do, and your satisfaction is our greatest reward.

A full list of our fees is listed below, and it is important to read these to understand your obligations of our terms & conditions.  Please make sure you read and understand your obligations prior to proceeding with your booking

Types of Visitor Visas and Associated Fees

The cost of a Tourism visa varies depending on the specific type of visa applied for. Generally, there are three main categories of tourism visas, and the eligibility for each is contingent on the passport holder’s details and history, along with destination of travel.

Here’s an overview of the current visa application fees as of July 2024:

  1. eVisitor: A fee of $10.00 is applicable for this category.
  2. Electronic Travel Authority: A fee of $200 is charged for this visa type.
  3. Visitor Visa: The fee will be $25-100 depending on complexity.

It’s imperative to note that each applicant, regardless of age, must pay a separate fee.

Understanding the Visa Application Charge (VAC)

The Visa Application Charge (VAC) isn’t the fee for acquiring the visa but rather for processing the application. Importantly, if your visa application is unsuccessful, no refund will be issued by the 123Travel.

Similarly, if the visa approval is delayed and granted after your intended visit date, refunds are not provided. Thus, it’s advisable to submit a comprehensive and timely application to avoid any unforeseen issues or delays.

Late Fees

LATE PAYMENT: $50. Applicable for any payment received after its due date

LATE DOCUMENTS FEE: $35. Applicable when mandatory traveller documents/information to be provided by the traveller has not been received by the due date. Includes by not limited to the booking form, travel insurance policy certificate, flight itinerary (if by own arrangement), and any vaccination certificate requirements, copy of passport.

Late Fee Dates: After final monies due date for holiday.

OR, late fees may be imposed if we provide an alternative due date for documents required to make reservations and this information is not provided by this date.

Where a booking is made on or after the final monies due date, all documentation is required within 3 days of booking to avoid late fees.

LATE BOOKING: $75. May apply for reservations made after the final monies’ payment date.

Travel Insurance Claim Assistance is available.

CLICK ON THE LINK BELOW FOR A FULL LIST OF OUR CURRENT SERVICE FEES.

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Updated 010126.