Last Updated 20 August 2020
In this policy, 123Travel means 123Travel and its associated entities that it purchases travel products through and related bodies but not limited to 123Travel.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?
We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a related agent.
For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, and details of your flight, hotel and car bookings and other travel details.
We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.
We may also collect your personal information from others who make a booking on your behalf.
We will also collect information such as the departure city from which you usually travel, your preferences for seat selection or special meals, details about your participation in loyalty or awards programs and applicable membership numbers and other travel preferences. We also collect any other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favourite destinations.
See also the section titled ‘COOKIES, PIXEL TAGS AND GEO-LOCATION INFORMATION’.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use your personal information to:
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your personal information to:
CROSS-BORDER DATA FLOWS
The third parties we disclose your personal information to (our suppliers, travel service providers, call centre operator, website manager, cloud infrastructure and data centre providers) may be located overseas, including in the Philippines and the United States of America.
Your personal information may also be shared between associated entities which may be located overseas, including in the United States of America, United Kingdom, New Zealand, South Africa, Vietnam, Laos and Cambodia. Generally, we will only disclose your personal information to these overseas entities in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
COOKIES, PIXEL TAGS AND GEO-LOCATION INFORMATION
When you access our website, we may place cookies, pixels or other code on your computer to collect information about your usage of our website and information about the device you are using to access our website (Session Data). We use Session Data to help us recognise you when you visit our website again and better understand how our website is navigated to and used, so we can improve our website content and ease of use, personalise and improve your individual viewing experiences on our website and provide information that may be of interest to you. We may use service providers to collect Session Data on our behalf. Unless you specifically inform us of your identity (e.g., by registering with us or making a booking through us), we will not know who you are. A cookie is a small file on your computer which contains information that will enable us to recognise your browser next time you visit our website.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used.
We also use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
When using the 123Travel mobile site or applications (if applicable), you may search for products and services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable products and services or to personalise and improve your individual viewing experiences on our website and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level.
STORAGE AND SECURITY OF PERSONAL INFORMATION
We store personal information in a combination of secure computer storage facilities, paper based facilities and other records. If you have registered on our website, we store your personal information (and any personal information of individuals for whom you have made reservations) in databases and email servers.
We will endeavour to take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorised access of our servers and regularly review our security policies. Your personal information will be stored in secured locations and on servers controlled by 123Travel, located at our office.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
Subject to some exceptions contained in the Privacy Act, you can find out what personal information we hold about you. You can contact our Privacy Officer using the Contact section on the web site to find out about the personal information we hold about you.
WHAT ABOUT SENSITIVE INFORMATION?
We will only collect your sensitive information with your consent and where it is desirable for your travel arrangements. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected. Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, bio-metric information that is to be used for the purpose of automated bio-metric verification or bio-metric identification or bio-metric templates.
INFORMATION ABOUT OTHER TRAVELLERS
MARKETING AND PRIVACY
Serving customers well is very important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may contact you from time to time to let you know about new or exciting products or services and special offers that may be of interest to you, including information about our business partners’ products and services.
If you wish to opt-out of receiving marketing communications from us, including communications from us on behalf of our business partners, please contact our Privacy Officer using the contact section on the web site or for newsletter emails, use the unsubscribe facility.
Third Party Advertisers
We may from time to time monitor and review any information transmitted or received through our website, or through telephone or e-mail communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions. During monitoring the information may be examined, recorded or copied.
LINKS AND SOCIAL PLUG-INS
If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details below. We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will changes our policies and procedures to maintain our high standards of performance, service and customer care.
If your complaint is not satisfactorily resolved, you may lodge a complaint with the Federal Privacy Commissioner. For more information on privacy, you can contact the Office of the Australian Information Commissioner’s (OAIC’s) hotline service on 1300 363 992 or visit the OAIC ‘s website at www.oaic.gov.au.
CONTACT OUR PRIVACY OFFICER
If you have a privacy complaint or wish to correct, update or access the personal information that we hold about you, please contact our Privacy Officer using the following details:
Phone: 07 5476 9368
PO Box 1030, Buderim Queensland 4556 Australia